Manager's guide to excellence in public relations and communication management / David M. Dozier, with Larissa A. Grunig, James E. Grunig.

Includes bibliographical references and indexes.

What is Communication Excellence?. Part 1 Communicator Knowledge BaseKnowing How to Manage Strategically; Knowing Two-Way Communication Practices; Knowing Traditional Communicator Skills; Build Your Knowledge Base. Part 2 Shared Expectations About Communication: The Power of the Communication Department; Shared Expectations of Communication; Building Linkages to the Dominant Coalition; What CEOs Should Do About Excellence. Part 3 The Character of Organizations: Participation and Authority in the Culture of Organizations; Empowering Women and Culturally Diverse Employees; The Global Qualities of Excellence; Changing the Character of Organizations. Part 4 Putting Excellence to Work: Origins of Communication Programmes; Using Traditional and Advanced Practices; Communication Excellence Makes a Difference; Appendix - How the Excellence Study was Conducted.

This text reports the findings of a study of public relations and communications management. The study identifies three spheres of communication excellence: the inner sphere of communication excellence; shared expectations of top communicators; and organizational culture.
This book reports findings of a three-nation study of public relations and communication management sponsored by the International Association of Business Communicators (IABC) Research Foundation. The Excellence Study provides communication managers and public relations practitioners with information critical to their own professional growth, and supplies organizations with tools that help them communicate more effectively and build beneficial relations with key publics. Communication excellence is a powerful idea of sweeping scope that applies to all organizations - large or small - that need to communicate effectively with publics on whom the organization's survival and growth depend. The essential elements of excellent communication are the same for corporations, not-for-profit organizations, government agencies, and professional/trade associations. And they are applicable on a global basis.
The study identifies three spheres of communication excellence. These spheres consider the overall function and role of communication in organizations, and define the organization of this book. They are: the core or inner sphere of communication excellence - the knowledge base of the communication department; the shared expectations of top communicators and senior managers about the function and role of communication; and the organization's culture - the larger context that either nurtures or impedes communication excellence.
This text also examines communication excellence as demonstrated in specific programmes developed for specific publics.