The basics of communication : a relational perspective / Steve Duck, David T. McMahan.

Includes bibliographical references and index.

Table of Contents

About the Authors xxxv
Preface xxi
Chapter 1 An Overview of Communication 1 (22)
The Relational Perspective and Everyday 1 (2)
Communication
Features to Guide Your Learning 3 (3)
What Is Communication Anyway 6 (7)
Communication Involves Symbols 9 (2)
Communication Requires Meaning 11 (1)
Social Construction of Meaning 11 (1)
Meaning and Context 11 (1)
Verbal and Nonverbal Influence on 12 (1)
Meaning
Meaning and the Medium 12 (1)
Communication Is Cultural 13 (1)
Communication Is Relational 13 (10)
Communication Involves Frames 15 (1)
Communication Is Both Presentational 16 (1)
and Representational
Communication Is a Transaction 17 (1)
Communication as Action 17 (1)
Communication as Interaction 18 (1)
Communication as Transaction 18 (5)
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 2 Verbal Communication 23 (26)
How Do You Know What Talk Means 24 (8)
Multiple Meanings: Polysemy 25 (1)
Ambiguity 25 (1)
Uncertainty 25 (1)
Reading Conversational Frames 26 (1)
Conversational Yellow Pages: Categories 26 (1)
That Frame Talk
Naming and Defining 26 (1)
Naming and Understanding the World 27 (1)
Types of Meaning 27 (1)
Denoting 28 (1)
Connoting 28 (1)
Intentionality 29 (1)
Suspicion and Mistrust of Intent 29 (1)
Relationships and Connotation 29 (1)
Relationships and the Taken-for-Granted 30 (1)
Words and Relationships 30 (1)
Words and Hidden Values 31 (1)
God Terms and Devil Terms 31 (1)
Other Values in Words 32 (1)
Everyday Life Talk and the Relationships 32 (4)
Context
Instrumental Functions 33 (1)
Indexical Functions 33 (1)
Conversational Hypertext and Hyperlinks 33 (1)
How Friends Understand One Another 34 (1)
Essential Functions 34 (1)
Politeness and Facework 35 (1)
Politeness 35 (1)
Saving Face 36 (1)
Face Wants 36 (1)
Ways of Speaking 36 (13)
Codes of Speech 37 (1)
High Code/Low Code 37 (1)
Polysemy and Speech Style 37 (1)
Accommodation: Convergence and 38 (1)
Divergence
Narration: Telling Stories 38 (1)
Everyday Stories: Part of Human Nature 39 (1)
Burke's Pentad 39 (1)
Elements of the Pentad 40 (1)
Burke's Pentad as Frame 40 (1)
Stories and People's Frames 41 (1)
Character as Frame 41 (1)
Scenes as Frames 42 (1)
Giving Accounts 42 (1)
Presentation, Representation, and Frames 42 (7)
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 3 Nonverbal Communication 49 (28)
What Is Nonverbal Communication 50 (2)
The Two Sides of Nonverbal 50 (1)
Communication: Decoding Versus Encoding
The Two Modes of Nonverbal 50 (2)
Communication: Static Versus Dynamic
How Nonverbal Communication Works 52 (3)
Symbolic 52 (1)
Guided by Rules 52 (1)
Cultural 53 (1)
Personal 53 (1)
Ambiguous 54 (1)
Less Controlled 54 (1)
Continuous 54 (1)
The Functions of Nonverbal Communication 55 (1)
Interconnects With Verbal Communication 55 (4)
Regulates Interactions 56 (1)
Identifies Others 57 (1)
Transmits Emotional Information 58 (1)
Attitude Toward the Other 58 (1)
Attitude Toward the Situation 58 (1)
Attitude Toward Yourself 58 (1)
Establishes Relational Meaning and 58 (1)
Understanding
The Elements of Nonverbal Communication 59 (10)
Proxemics: Space and Distance 59 (1)
Personal Space and Distance 60 (1)
Proxemics and Everyday Life 61 (2)
Kinesics: Movement 63 (1)
Posture 63 (1)
Gesture 63 (1)
Illustrators 64 (1)
Eye Contact Versus Gaze 64 (1)
Vocalics: Voice 65 (2)
Voca lies and Regulation 67 (1)
Chronemics: Time 67 (1)
Chronemics and Regulation of Interaction 68 (1)
Haptics: Touch 68 (1)
The Interacting System of Nonverbal 69 (2)
Communication
Improving Your Use of Nonverbal 71 (6)
Communication
Focus Questions Revisited
A Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 4 Listening 77 (24)
Why Is Listening Important 78 (2)
Listening and Education 78 (1)
Listening and Career 79 (1)
Listening and Religion and Spirituality 79 (1)
Listening and Health Care 79 (1)
Listening and Relationships 80 (1)
Listening Objectives 80 (1)
The Process of Active Listening 80 (2)
Receiving 81 (1)
Attending 81 (1)
Interpreting 81 (1)
Responding 81 (1)
Engaged and Relational Listening 82 (3)
Engaged Listening 82 (1)
Disengaged Listening 83 (1)
Engaged Listening for a Transactional 83 (1)
World
Relational Listening 84 (1)
Recognizing and Overcoming Listening 85 (4)
Obstacles
Environmental Distractions 85 (1)
Medium Distractions 85 (1)
Source Distractions 86 (1)
Factual Diversion 86 (1)
Semantic Diversion 86 (1)
Content (Representational) Listening 87 (1)
Selective Listening 87 (1)
Egocentric Listening 87 (1)
Wandering Thoughts 88 (1)
Experiential Superiority 88 (1)
Message Complexity 88 (1)
Past Experience With the Source 88 (1)
Critical Listening 89 (12)
Critical Evaluation in Everyday Life 89 (1)
Elements of Critical Listening 89 (1)
Evaluation of Plausibility 89 (1)
Evaluation of Source 90 (1)
Evaluation of Consistency 90 (1)
Evaluation of Evidence 91 (1)
Critical Listening and Fallacious 91 (1)
Arguments
Argument Against the Source 91 (1)
Appeal to Authority 91 (1)
Appeal to People (Bandwagon Appeal) 92 (1)
Appeal to Relationships 92 (1)
Post Hoc Ergo Propter Hoc and Cum Hoc 92 (1)
Ergo Propter Hoc
Hasty Generalization 93 (1)
Red Herring 94 (1)
False Alternatives 94 (1)
Composition and Division Fallacies 94 (1)
Equivocation 95 (6)
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 5 Identities and Perceptions 101 (32)
Who Are You 102 (3)
Framing Identity 105 (1)
Perceiving Encounters and Transacting 105 (4)
Identities
Selecting 105 (1)
Organizing and Evaluating 106 (1)
Prototypes 107 (1)
Personal Constructs 107 (1)
Scripts 108 (1)
Identity as Inner Core: The Self-Concept 109 (6)
Psychic/Reflective Self 109 (1)
The Weirdness of Consistent Expectations 109 (1)
Unstable Behaviors 110 (1)
Describing a Self 111 (1)
Self-Description and Stereotypes 111 (1)
Self-Disclosure 112 (1)
The Importance of Being Open 112 (1)
Openness and Closeness 112 (1)
Dynamics of Revelation 113 (1)
Dialectic Tensions 113 (1)
Identity and Its Boundaries 114 (1)
Self-Disclosure and Boundaries: Who Am 114 (1)
I, for Whom
Identity and Other People 115 (6)
Narrative Self and Altercasting 115 (1)
Stories We Tell 116 (1)
Origin Stories 116 (1)
Origin, Memory, and the Telling of Your 116 (1)
Self
Labeling 117 (1)
Symbolic Identity 118 (1)
The Many Yous 118 (1)
Symbolic Self 118 (1)
Symbols and Identity: Reflection 119 (1)
Self as Others Treat You 119 (1)
Society as Other Individuals: Society's 120 (1)
Secret Agents
Transacting a Self in Interactions With 121 (12)
Others
Banality of Life as an Identity Maker 121 (1)
Performative Self 122 (1)
Facework Revisited 122 (1)
Front and Back Regions 123 (1)
Self Constituted/Transacted in Everyday 124 (1)
Practices
Practical Self 124 (1)
Accountable Self 124 (1)
Improvisational Performance 125 (8)
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 6 Talk and Interpersonal 133 (28)
Relationships
What Is the Best Way to Connect Talk, 134 (10)
Relationships, and Knowledge
Relationships and What You Know 134 (1)
Building and Supporting Relationships 135 (1)
Belonging and a Sense of Reliable 135 (1)
Alliance
Emotional Integration and Stability 136 (1)
Opportunity to Talk About Yourself 136 (1)
Opportunity to Help Others 136 (1)
Provision of Physical 136 (1)
Support/Reassurance of Worth and Value
Composing Relationships Through Talk 137 (1)
Types of Relationships Recognized in 138 (1)
Talk
Keeping Relationships Going in Talk 139 (1)
Prospective Units 139 (1)
Introspective Units 140 (1)
Retrospective Units 140 (1)
Talk and Relational Change 141 (1)
Moving Between Types of Relationships 142 (1)
Crossing Boundaries 142 (1)
Signaling Changes 142 (1)
Direct and Indirect Talk to Change 143 (1)
Relationships
"The State of Our Relationship" 143 (1)
Indirect Talk About Relationships 144 (1)
Stages in Relationship Development 144 (2)
Weak Ties 145 (1)
The Relationship Filtering Model 146 (3)
Basic Facts About Others] 146 (2)
Information and Inference 148 (1)
Similarity Begins Near Home 148 (1)
The Assumption of Similarity and 148 (1)
Difference
Coming Apart 149 (3)
Models of Breakup 149 (1)
Communication and Breakup 150 (2)
So Are There Stages in Relationship 152 (9)
Development or Not?
The Accidental/Confused Breakup 152 (9)
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 7 Groups and Leaders 161 (28)
What Makes a Group 162 (3)
Defining a Group 163 (1)
Communication and Transaction of Groups 164 (1)
Formation of Groups 165 (2)
Tuckman's Five Stages of Group 165 (1)
Development
Fisher's Model of Group Progression 166 (1)
Communication and Relationships in 166 (1)
Groups
Speech Style Differences 166 (1)
A Key Point About Groups and 167 (1)
Communication
Features of Groups 167 (6)
Togetherness: Cohesiveness and 168 (1)
Relationships in Groups
Interdependence 168 (1)
Commitment 168 (1)
Cohesiveness 169 (1)
Avoiding Out-groups 169 (1)
Expectations About Performance 170 (1)
Group Norms 170 (1)
Negative Norms 170 (1)
Enforcing the Norms 171 (1)
Member Roles 171 (1)
Informal Roles 171 (1)
Roles and Traits 172 (1)
Group Culture 172 (1)
Leadership 173 (4)
Leadership Styles 173 (1)
Task Leaders 173 (1)
Socioernotional Leaders 173 (1)
Types of Leadership Power 174 (1)
Informal Power 174 (1)
More Types of Power 175 (1)
Leadership Is Transacted 176 (1)
Group Decision Making 177 (2)
Group Goals and Functions 178 (1)
Communication That Helps Group Decision 179 (1)
Making
Leadership and Group Decision Making Are 179 (10)
About Relationships
Bad Group Decisions 179 (1)
Group Decision Making and Persuasion 180 (1)
Group Decisions Are Influenced by 181 (8)
Outside Relationships and Interactions
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 8 Culture and Communication 189 (24)
How Can Culture Be Identified and Studied? 191 (3)
Culture as Structured 191 (1)
Cross-Cultural Communication and 191 (1)
Intercultural Communication
Limitations and Benefits 192 (1)
Culture as Transacted 192 (1)
Coded Systems of Meaning 193 (1)
Structure-Based Cultural Characteristics 194 (8)
Context 195 (1)
High-Context Cultures 195 (1)
Low-Context Cultures 196 (1)
Collectivism/Individualism 196 (1)
Collectivist Cultures 196 (1)
Individualist Cultures 197 (1)
Time 197 (1)
Monochrome Culture 197 (1)
Polychrome Culture 198 (1)
Future and Past Orientations 198 (1)
Conflict 199 (1)
Conflict-as-Opportunity Cultures 199 (1)
Conflict-as-Destructive Cultures 200 (1)
Managing Conflict 200 (2)
Transacting Culture 202 (11)
Culture Is Embedded Within Your 202 (1)
Communication
Culture Goes Beyond Physical Location 203 (1)
Cultural Groups Are Created Through 204 (1)
Communication
Co-cultures 204 (1)
Speech Communities 204 (1)
Teamsterville and Nacirema 205 (1)
Cultural Membership Is Enacted Through 206 (7)
Communication
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 9 Technology in Everyday Life 213 (26)
How Do People (and Scholars) View 214 (2)
Technology
Academic Views of Technology 214 (1)
Cave Drawings and Other Concerns 215 (1)
Every Technology Is Relational 216 (1)
Relational Technology and the 216 (4)
Construction of Identities
The Meaning of Relational Technology 216 (1)
Technology and Media Generations 217 (1)
Technology and Social Networks 217 (1)
Technological Products and Service 218 (1)
Providers
Ringtones 219 (1)
Performance of Relational Technology 220 (1)
Online Activity and the Construction of 220 (4)
Identities
Screen Names 221 (1)
Content Creation 222 (1)
Social Networking Sites 223 (1)
Relational Technology and Personal 224 (4)
Relationships
Cell Phones and Personal Relationships 225 (1)
Constant Connection and Availability 225 (1)
Shared Experience 226 (1)
Social Coordination 227 (1)
Online Communication and Personal 228 (11)
Relationships
Characteristics of Online Communication 228 (1)
Richness 228 (1)
Asynchronous 228 (1)
Quality 229 (1)
Personal Relationships and Social 230 (1)
Networks
Social Networks 230 (1)
The Media Equation 231 (1)
I Am Me; I Am My Computer (Personality) 232 (1)
Computers Say the Kindest Things 232 (1)
(Flattery)
Be Nice to Your Computer (Politeness) 232 (7)
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 10 Relational Uses and 239 (26)
Understanding of Media
Is Mass Media an Appropriate Term 240 (3)
Increased Availability 241 (1)
Narrowcasting 242 (1)
Creating Individual Media Experiences 243 (1)
The Active Use of Media 243 (3)
Selecting and Attending to Media 243 (1)
Selective Exposure 243 (1)
Attention to Media 244 (1)
The Polysemic Nature of Media Texts 245 (1)
The Uses and Gratifications of Media 245 (1)
Relational Uses and Functions of Media 246 (6)
The Use of Media Is a Shared Relational 246 (1)
Activity
Media Inform People About Relationships 247 (1)
Media Inform Us How Relationships 247 (3)
Should Look
Media Inform Us How to Behave in 250 (1)
Relationships
Media Function as Alternatives to 250 (1)
Personal Relationships
Companionship and Relational 250 (1)
Satisfaction From the Actual Use of
Media
Companionship and Relational 251 (1)
Satisfaction From Parasocial
Relationships
The Use of Media in Everyday Communication 252 (13)
Media Provide a General Topic of 253 (1)
Conversation
Talk About Media Impacts Their 253 (1)
Interpretation and Understanding
Talk About Media Impacts Their 253 (1)
Dissemination and Influence
Talk About Media Promotes the 254 (1)
Development of Media Literacy
Talk About Media Influences 255 (1)
Identification and Relationship
Development
Talk About Media Enables Identity 255 (10)
Construction
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 11 Preparing for a Public 265 (28)
Presentation
How Do You Analyze and Relate to 266 (7)
Audiences?
Relationship With the Speaker 267 (1)
Relationship With the Issue and Position 268 (1)
Audience View of the Occasion 269 (1)
Attitudes, Beliefs, and Values 269 (1)
Attitudes 270 (1)
Beliefs 270 (1)
Values 271 (1)
Demographics 271 (2)
Selecting Your Topic 273 (3)
Consider Yourself 273 (1)
Knowledge 273 (1)
Experiences 273 (1)
Importance 273 (1)
Consider Your Audience 274 (1)
Searching for a Topic 274 (1)
Brainstorming 274 (1)
Current Issues and Events 275 (1)
Individual Inventory 275 (1)
Suggestions From Other People 275 (1)
Determining the Purpose and Thesis of 276 (2)
Your Presentation
General Purpose 276 (1)
Specific Purpose 277 (1)
Thesis Statement 278 (1)
Evidence and Support Material 278 (6)
Definitions 278 (1)
Facts and Opinions 279 (1)
Comparisons and Contrasts 279 (1)
Testimony 279 (1)
Personal Testimony 280 (1)
Expert Testimony 280 (1)
Lay Testimony 280 (1)
Examples 281 (1)
Statistics 281 (1)
Recognizing and Overcoming Problems 282 (2)
With Statistics
Using Statistics Effectively 284 (1)
Selecting and Using Evidence and Support 284 (2)
Material
The Quantity of Evidence and Support 285 (1)
Material
The Quality of Evidence and Support 285 (1)
Material
Comparing the Effectiveness of Evidence 286 (1)
and Support Material
Selecting and Searching for Sources 286 (7)
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 12 Developing a Public Presentation 293 (26)
The Body: How Do You Develop an Argument 294 (8)
Principles of Speech Organization and 295 (1)
Development
Points Principle 295 (1)
Unity Principle 296 (1)
Balance Principle 297 (1)
Guidance Principle 297 (1)
Organizational Patterns 298 (1)
Chronological Pattern 299 (1)
Spatial Pattern 299 (1)
Causal Pattern 299 (1)
Question-Answer Pattern 300 (1)
Topical Pattern 300 (1)
Problem-Solution and Elimination 301 (1)
Patterns
Introductions and Conclusions 302 (17)
Introductions 303 (1)
Attention Getter 304 (1)
Purpose and Thesis 305 (1)
Credibility and Relational Connection 306 (1)
Orientation Phase 307 (1)
Impact of the Topic and Speech 308 (1)
Enumerated Preview 308 (1)
Concluding Your Presentation 309 (1)
Wrap-Up Signal 310 (1)
Restatement of the Thesis 311 (1)
Summary of Main Points 311 (1)
Audience Motivation 311 (1)
Relational Reinforcement 312 (1)
Clincher Statement 312 (7)
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 13 Relating Through Informative 319 (24)
Speeches id Persuasive Speeches
What Are Informative Speeches 320 (8)
Speeches of Definition and Description 320 (1)
Expository Speeches 321 (1)
Process and How-to Speeches 321 (1)
Include All Steps 322 (1)
Provide a Clear View 322 (1)
Control Pace 322 (1)
Strategies for Successful Informative 323 (1)
Presentations
Develop a Relational Connection 323 (1)
Maintain a Narrow Focus 324 (1)
Adapt the Complexity 324 (1)
Be Clear and Simple 325 (1)
Use Clear Organization and Guide the 325 (1)
Audience
Stress Significance and Relational 326 (1)
Influence
Develop Relationships Through Language 326 (1)
Relate Unknown Material to Known 327 (1)
Material
Motivate Your Audience 327 (1)
What Are Persuasive Speeches 328 (15)
Speeches to Convince 328 (1)
Claims of Policy 328 (1)
Claims of Value 329 (1)
Claims of Fact and Claims of Conjecture 329 (1)
Audience Approaches to Speeches to 330 (1)
Convince
Speeches to Actuate 330 (1)
Persuasive Speaking and Artistic Proofs 331 (1)
Ethos 331 (1)
Pathos 332 (1)
Logos 333 (1)
Persuasive Speaking and the Social 334 (1)
Judgment Theory
Variables Impacting Social Judgment 335 (1)
Using the Social Judgment Theory to 336 (7)
Improve Persuasive Presentations
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 14 A Delivering a Public 343 (24)
Presentation
Guidelines for Effective Delivery: What 345 (2)
Are the Answers to Common Questions
Always Be Yourself 345 (1)
Strive to Make Your Presentation 346 (1)
Conversational
Avoid Calling Attention to Mistakes and 346 (1)
to Nerves
Styles of Delivery 347 (2)
Manuscript Delivery 347 (1)
Memorized Delivery 348 (1)
Extemporaneous Delivery 349 (1)
Goals of Effective Delivery 349 (3)
Developing and Enhancing Credibility 349 (2)
Increasing Audience Understanding 351 (1)
Connecting Relationally With the 351 (1)
Audience
Components of Effective Delivery 352 (3)
Personal Appearance 352 (1)
Vocalics 353 (1)
Pitch 353 (1)
Rate 353 (1)
Volume 353 (1)
Pauses 354 (1)
Eye Contact 354 (1)
Facial Expression and Body Position 355 (1)
Gestures 355 (1)
Presentation Aids 355 (2)
Enhance Audience Understanding 356 (1)
Enhance Audience Appreciation 356 (1)
Enhance Audience Retention 356 (1)
Enhance Audience Attention 356 (1)
Enhance Speaker Credibility 357 (1)
Managing Communication Apprehension 357 (10)
Recognizing and Knowing What You Fear 358 (1)
Alleviating the Unknown 358 (1)
Practicing Your Presentation 359 (2)
Experience and Skill Building 361 (1)
A Final Thought About Communication 362 (5)
Apprehension
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Chapter 15 Interviewing 367 (39)
Characteristics of an Interview 368 (1)
Goal-Driven 368 (1)
Question-Answer 368 (1)
Structured 369 (1)
Controlled 369 (1)
Unbalanced 369 (1)
Types of interviews 369 (3)
Employment Interviews 369 (1)
Performance Interviews 370 (1)
Exit Interviews 370 (1)
Information-Gaining Interviews 370 (1)
Persuasive Interviews 371 (1)
Problem-Solving Interviews 371 (1)
Helping Interviews 371 (1)
Preinterview Responsibilities 372 (5)
Interviewer Responsibilities 372 (1)
Review Application Material 372 (1)
Prepare Questions and an Interview 372 (1)
Outline
Gather Materials 373 (1)
Begin on Time 373 (1)
Interviewee Responsibilities 373 (1)
Gather Information 373 (1)
Prepare Questions 374 (1)
Practice 375 (1)
Professional Personal Appearance 375 (1)
Arrive on Time 376 (1)
Bring Materials 376 (1)
Turn Off the Cell Phone 376 (1)
Beginning an Employment Interview 377 (2)
Greeting and Establishing Proxemics 378 (1)
Negotiating Relational Connection and 378 (1)
Tone
Establishing Purpose and Agenda 379 (1)
Asking the Questions During an Employment 379 (4)
Interview
Primary and Secondary Questions 380 (1)
Open and Closed Questions 380 (1)
Neutral and Leading Questions 381 (1)
Directive and Nondirective Questioning 382 (1)
Avoiding Illegal Questions 383 (1)
Answering the Questions During an 383 (3)
Employment Interview
Adjusting the Interview Frame 385 (1)
Learning From Successful and Unsuccessful 386 (4)
Interviewees
Answering Common Questions 387 (1)
Tell Me a Little About Yourself 388 (1)
What Are Your Greatest Strengths? 388 (1)
What Are Your Greatest Weaknesses? 388 (1)
What Do You Know About This 388 (1)
Organization?
Why Do You Want to Work Here? 389 (1)
What Is Your Ideal Job? 389 (1)
Why Do You Want to Leave Your Current 389 (1)
Job?
What Are Your Expectations in Terms of 389 (1)
Salary?
Where Do You See Yourself in 5 Years? 390 (1)
Why Should We Hire You? 390 (1)
Dealing With Illegal Questions 390 (1)
Concluding an Employment Interview 390 (4)
Interviewer Responsibilities 391 (1)
Wrap-Up Signal 391 (1)
Summarize the Interview 391 (1)
Ask for Questions 392 (1)
Preview Future Actions and Schedule 392 (1)
Offer Thanks 392 (1)
Farewells 392 (1)
Interviewee Responsibilities 393 (1)
Ask Questions 393 (1)
Reinforce Qualifications and Enthusiasm 393 (1)
Inquire About Schedule (If Not Provided) 393 (1)
Offer Thanks 393 (1)
Farewells 393 (1)
Postinterview Responsibilities 394 (3)
Interviewer Responsibilities 394 (1)
Assess the Job Candidate 394 (1)
Assess Personal Performance 395 (1)
Contact Interviewee 395 (1)
Interviewee Responsibilities 396 (1)
Assess the Interview 396 (1)
Send Follow- Up Letter 396 (1)
Avoid Irritating the Interviewer 397 (1)
Cover Letters and Resumes 397 (9)
Cover Letters 398 (1)
Address Letter to Specific Person 398 (1)
Identify the Position 398 (1)
Summarize Qualifications and Promote 398 (1)
Resume
Reaffirm Interest and Request an 399 (1)
Interview
Sign Off With Respect and 399 (1)
Professionalism
Resumes 399 (1)
Name and Contact Information 399 (1)
Career Objective 400 (1)
Education and Training 400 (1)
Experiences 400 (1)
Skills 400 (1)
Activities 401 (5)
Focus Questions Revisited
Key Concepts
Questions to Ask Your Friends
Media Links
Ethical Issues
Answers to Photo Captions
References
Glossary 406 (10)
Photo Credits 416 (2)
Author Index 418 (5)
Subject Index 423