Online customer care : strategies for call center excellence / by Michael Cusack.

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Material type: Text

TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c1998.Description: xiv, 265 p. : ill. ; 26 cmISBN:

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	HCUC LIBRARY - ENGLISH COLLECTION Open Shelf	Non-fiction	658.812 CUS (Browse shelf(Opens below))	1	Available		02294

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Previous	658.802 WOO ESSENTIAL GUIDE TO MARKETING PLANNING - 2ND ED	658.808 ENI MARKETING CLASSICS: A SELECTION OF INFLUENTIAL ARTICLES - 25TH ANNIVERSARY ED.	658.81 BRI Sales letters that sell /	658.812 CUS Online customer care : strategies for call center excellence /	658.812 GUT The brave new service strategy : aligning customer relationships, market strategies, and business structures /	658.812 HAY Measuring customer satisfaction : survey design, use, and statistical analysis methods /	658.812 OLI Satisfaction : a behavioral perspective on the consumer /	Next

Includes bibliographical references (p. 257-258) and index.

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