Business process benchmarking : finding and implementing best practices /

Camp, Robert C., 1935-

Business process benchmarking : finding and implementing best practices / Robert C. Camp. - Milwaukee, Wis. : ASQC Quality Press, c1995. - xxi, 464 p. : ill. ; 24 cm.

Includes bibliographical references (p. 407-422) and index.

9780873892964


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