TY  - BOOK
AU  - Czegel,Barbara
TI  - Running an effective help desk
SN  - 9780471248163
U1  - 004.0688 CZE 
PY  - 1998///
CY  - New York
PB  - Wiley Computer Pub.
KW  - Computer industry
KW  - Customer services
KW  - Management
KW  - Electronic office machine industry
N1  - Includes bibliographical references (p. 425-426) and index
UR  - http://www.loc.gov/catdir/bios/wiley042/97046069.html
UR  - http://www.loc.gov/catdir/description/wiley034/97046069.html
UR  - http://www.loc.gov/catdir/toc/onix05/97046069.html
ER  -